ORDER PROCESS

sororité is based in the United States and all prices are in USD ($). We accept American Express, Discover, Mastercard, and Visa. International conversion rates may apply.

Orders can take 1-7 business days to process before shipping. All shipping costs are calculated based on each garment’s destination and weight.

Once you place an order, you will receive an order confirmation to the e-mail address provided at checkout. Once your order has shipped, you will receive an e-mail with tracking information and a confirmation of shipment. All clients are responsible for providing the correct shipping and billing information as well as promotional or gift card codes at checkout.

DOMESTIC SHIPPING

Orders can take 1-7 business days to process before shipping.

We offer several shipping options for our clients depending on destination, which include:

  • FedEx Home Delivery (1-5 days)

  • UPS Ground Shipping (1-5 days)

  • USPS Priority Mail (1-3 business days)

Delivery times are provided as a guideline and do not take into account local disruptions.

sororité is not responsible for costs related to returned packages due to not claiming a package and/or providing an incorrect address. If a package is returned to our studio, please note that the client is responsible for the re-shipping fee as the original shipping label will be void. We will reach out to the client with a link to re-purchase shipping. Original shipping and processing fees cannot be refunded. If the client does not purchase the re-shipping label or if the package is refused by the intended receiver, the purchase will be subject to a 20% restocking fee.

INTERNATIONAL SHIPPING

Orders can take 1-7 business days to process before shipping.

International packages are shipped via DHL Express (1-7 business days) unless notified otherwise.

Delivery times are provided as a guideline and do not take into account local disruptions.

sororité is not responsible for costs related to returned packages due to not claiming a package and/or providing an incorrect address. If a package is returned to our studio, please note that the purchase will be subject to a 20% restocking fee. Original shipping and processing fees cannot be refunded.

INTERNATIONAL DUTIES AND TAXES

International shipments may be subject to customs fees and import taxes upon delivery determined by the shipment’s destination country. Please note that the recipient of the shipment is responsible for any fees or duties if found by customs. If you do not claim your package, you are responsible for the original shipping charges and the cost of returning the package to our studio.

P.O. BOXES

Please note that UPS and FedEx do not ship to P.O. boxes. If you placed an order with a P.O. box as your shipping address, our team will contact you via e-mail to receive a verified street address to ship to.

SIGNATURE CONFIRMATION

Signature confirmation upon delivery is required on domestic sororité purchases.

Since all of our high-value parcels require client signature upon delivery, we highly recommend that you utilize the free UPS MyChoice service to customize your delivery. You can request UPS packages be held at a UPS Access Point for pick-up, and sign ahead of time for upcoming deliveries.

sororité is not responsible for lost, stolen, or damaged mail. We take great care in packaging every single one of your items so that it does not damage during shipping. Once your package has left our studio, it is in the care of your mail courier and all following action will need to be taken with your local post office.

CONTACT

Due to the large amount of direct messages we receive on Instagram, we ask that all customer care questions be e-mailed to bonjour@sororitevintage.com.

By placing an order, you confirm that you have read and agree to sororité’s policies. If you have any questions about your order, please e-mail us at bonjour@sororitevintage.com with your order number as the subject.